Privacy Policy

Last updated:

Introduction

Calmhandmadeshop respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our PC building consultation services through calmhandmadeshop.ddd.

Information We Collect

When you engage with our consultation services, we may collect the following information:

  • Personal Information: Name, email address, phone number, and other contact details you provide when requesting a consultation or contacting us.
  • Technical Information: Information about your current PC setup, intended use cases, budget parameters, and performance requirements to provide accurate consultation services.
  • Usage Information: Details about how you interact with our website, including pages visited and consultation requests submitted.
  • Device Information: Browser type, device information, IP address, and operating system details collected automatically when you visit our website.
  • Communication Records: Correspondence and interaction history with our consultation services.

How We Use Your Information

We use collected information for the following purposes:

  • Providing personalized PC building consultation services tailored to your specific requirements and budget.
  • Responding to your inquiries, consultation requests, and providing customer support.
  • Improving our consultation services and website functionality based on user feedback and behavior.
  • Sending follow-up communications related to your consultation, including component recommendations and assembly guidance.
  • Analyzing website usage patterns to enhance user experience and service quality.
  • Complying with legal obligations and protecting our legal rights.
  • Preventing fraud and ensuring website security.

Legal Basis for Processing (GDPR)

For users located in the European Economic Area (EEA), we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

  • Consent: When you provide explicit consent for specific processing activities, such as receiving marketing communications.
  • Contract Performance: Processing necessary to fulfill our consultation service agreement with you.
  • Legitimate Interests: Processing for our legitimate business interests, such as improving our services, website security, and preventing fraud, while respecting your privacy rights.
  • Legal Obligations: Processing required to comply with applicable laws and regulations.

You have the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing based on consent before its withdrawal.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Your consultation details remain confidential and are used solely to provide you with expert PC building guidance.

We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and providing consultation services, subject to strict confidentiality agreements.
  • Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.
  • With Your Consent: When you have provided explicit consent for specific sharing arrangements.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit using secure protocols (HTTPS/SSL).
  • Secure storage systems with restricted access controls.
  • Regular security assessments and updates to our systems.
  • Employee training on data protection and confidentiality.
  • Access controls limiting personal data access to authorized personnel only.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Portability: Request transfer of your data to another service provider where technically feasible.
  • Objection: Object to processing of your personal information based on legitimate interests.
  • Restriction: Request restriction of processing in certain circumstances.
  • Withdraw Consent: Withdraw consent for processing activities based on consent.
  • Complain: File a complaint with your local data protection authority.

To exercise these rights, please contact us at clientY3mxs9K1m. We will respond to your request within 30 days, or as required by applicable law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When transferring data from the EEA to countries outside the EEA, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission.
  • Adequacy decisions recognizing the recipient country's data protection level.
  • Other legally recognized transfer mechanisms.

By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we operate.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Consultation Records: Retained for the duration of our business relationship and for a reasonable period thereafter to provide follow-up support.
  • Legal Requirements: Some information may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.
  • Marketing Communications: Contact information used for marketing is retained until you opt out or request deletion.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at clientY3mxs9K1m so we can delete the information.

Third-Party Services

Our website may integrate with third-party services that collect information independently. These services have their own privacy policies and practices:

  • Google Maps API: We use Google Maps to display location information. Google may collect information about your use of map features. Review Google's Privacy Policy at policies.google.com/privacy.
  • Google Analytics: If used, Google Analytics collects website usage statistics. You can opt out using Google's Analytics Opt-out Browser Add-on.
  • Google Ads Conversion Tracking: If implemented, tracks conversion actions to measure advertising effectiveness. Data is processed according to Google's Privacy Policy.
  • Google Ads Remarketing: If enabled, allows us to show relevant advertisements to users who have visited our website. You can manage ad preferences through Google's Ad Settings.

We encourage you to review the privacy policies of these third-party services to understand their data collection and usage practices.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device when you visit our website.

We use cookies for the following purposes:

  • Essential functionality required for website operation.
  • Remembering your preferences and settings.
  • Analyzing website usage and performance.
  • Providing personalized content and advertisements where applicable.

For detailed information about our cookie usage, including types of cookies we use and how to manage them, please review our Cookies Policy.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

  • Post the updated policy on this page with a revised "Last updated" date.
  • Notify you via email if we have your contact information and changes are significant.
  • Provide notice on our website for substantial changes.

Your continued use of our services after changes become effective constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: clientY3mxs9K1m
Phone: +1 314-583-0333
Address: 7650 Flora Ave, Maplewood, MO 63143, United States